Key Responsibilities

• Support communications between seafarers and the team, ensuring that all queries are managed and resolved in a timely manner.
• Support and participate in regular internal and client audits.
• Liaise with the Marine Personnel Specialist to ensure effective crew changes in line with client requirements.
• Manage and coordinate all office visits of our seafarers, including de-briefs and appraisals.
• Responsibility for coordinating crew induction process for new joiners and offboarding process for leavers.
• Support the Marine Personnel Specialist and Personnel team with any potential disciplinary matters, review of external manning agents, ensuring KPIs/SLAs are being met and managing regular meetings and updates.
• Support with the management of COMPAS crew database – ensuring this is accurate, timely, encompassing and support database updates as required.
• Manage and coordinate payroll matters for seafarers, liaising with colleagues in our other global offices to ensure prompt and accurate payment.
• Monitor and analyse training plans in line with company matrix requirements, ensuring all crews are competent and up to date with the latest regulations and best practices.
• Support the delivery and communication to seafarers on Standards for Training, Certificate and Watchkeeping Convention (STCW).
• Strong knowledge and understanding of ISM, STCW and MLC requirements.
• You may be asked from time to time be asked to undertake other tasks related to crewing as advised by Line Management

Candidate Requirements 

Essential

• Broad experience in a marine crewing role supporting and managing a large pool of global seafarers.
• Demonstrable experience managing first line crewing demands including problem resolution.
• Demonstratable customer service skills – focus on client engagement and delivery
• Experience with case management, involving our seafarers with working experience coordinating investigation, grievance and disciplinary processes and procedures.
• Excellent communication and interpersonal skills
• Ability to manage multiple and changing priorities
• Strong organisational skills
• Knowledge of maritime regulations and industry best practice
• Understanding and knowledge of offshore crewing practice, including demonstrated experience managing casework on board.
• Understanding and in-depth knowledge of ISM code, MLC and STCW.
• Awareness and knowledge of crew managing systems including COMPAS
• Ability to work independently and as part of a team
• Strong understanding of GDPR and ISO standards relating to crew management
• Proficient in all MS office packages including outlook, word, excel and PowerPoint

Desirable

• University Degree, preferably in HR or General Business.
• Previous experience working within seagoing HR team for a ship management company.
• Shipping HR related legislation; STCW, MLC

Closing date: 27th Sep 2024