NMG Ship Management Ltd
Highly tailored ship and offshore asset management
Visit northern-marine.com
11th Oct 2024
Technical Business Support is responsible for these core areas in the business:
System admin for online customer booking systems:
· Atriis, Cytric and Concur self-booking
· Evolvi, Trainline, Conferma & Silverrail
· External and internal customer support for these systems
· Onboarding new external customers onto Clyde technology systems
· Supporting Clyde Travels own proprietary Consort system
GDS Management and workflows:
· Supporting GDS booking scripts/smart-flows
· Working with online automation systems such as Compleat or IQCX
· Documenting processes and creating consistency in workflows
· Setting up new internal users across all Clyde agent booking systems
· Supporting NDC workflows and queries
· Supporting internal customers with GDS product or workflow queries
· Rolling out new product enhancements across the business
Travel technology product management:
· Reviewing new technical solutions and implementing where agreed
· Evolving Clyde’s in-house Consort proprietary booking platform
· Recognising opportunities to creating efficiencies on current processes
· Collaborating with other departments to drive efficiencies across the business
Secondary responsibilities:
· Ensure all booked transactions flow into invoicing system in a timely and accurately manner
· Diagnose and troubleshoot problems with all travel booking platforms
· Reacting to system errors through various report checks
· Make recommendations for process improvement for online and agent processes
· Manage any technical supplier failure/disruption or notifications
Essential
· Previous experience within a technical support/corporate reservations function
· Knowledge and experience of the GDS and OBTs is highly desirable.
· Excellent communication skills
· Problem solving skills
· Customer Service skill
Desirable
· SVQ / National Diploma/Certificate in a business discipline preferred, minimum sound Higher Education.
· Experience of dealing with BSP/ARC will greatly benefit the job holder.
· Previous experience implementing customer onto online booking technology
· Previous experience supporting travel technology products
· Previous experience working within the Marine or Energy travel industry
The role offers the opportunity for Hybrid working and is dependent on commercial demands
Closing date: 25th Oct 2024