Travel Consultant 

24th May 2024

The Travel Consultant role is a customer-facing position, coordinating quality provision of a fully comprehensive travel service. A Travel Consultant uses a variety of communication methods and technologies to provide guidance and support to clients to ensure the smooth running of their day-to-day travel requirements. The ability to build strong relationships with customers in person, over the phone, and through effective written business communication is vital to develop confidence and trust to maintain a long-term working relationship is essential.

Key Responsibilities

  • Coordinate fully comprehensive travel provision from door-to-door including flights, accommodation, car hire, visa and travel restrictions support, and other land arrangements
  • Adapt to a variety of clients and their travel policies, preferences, and expectations
  • Proactively suggest creative options, routes, or other travel solutions to save customers money or improve the traveller experience
  • Daily oversight of disruptions and upcoming or completed bookings through an internal messaging centre
  • Manage and make bookings through preferred channels, including NDC
  • Continuous learning & development to stay ahead of the constantly changing business travel environment
  • Build and maintain relationships with travel bookers through daily interaction by phone and email, as well as attending client meetings
  • Flexibility to work in all aspects of the role, taking on tasks as dictated by business.

Candidate Requirements

  • Proven track record of extensive experience in travel management operations during which the successful candidate will have worked with a wide range of customers including the SME market as well as large multi-national corporates
  • Exceptional customer service skills
  • Excellent attention to detail
  • GDS experience
  • Marine and Offshore experience is beneficial but not essential

Closing date: 7th Jun 2024

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