Care Co-ordinator

18th Aug 2021

The Care Co-ordinator is responsible for the effective day to day running of Care at Home services, and meeting the agreed care needs in accordance with Company, Service User and industry standards.

Main Duties

The role holder will have responsibility for line management of assigned Care Workers. Key responsibilities include:

  • Ensure appropriate planning and allocation of care workers to meet the agreed care requirements of Service Users.
  • Complete Care Plans and Reviews for all Service Users within defined time periods.
  • Update Care Plans when changes are required.
  • To monitor Care Worker availability and report resource needs to the recruitment function.
  • Perform line manager role for Care Workers.
  • Perform Observed Practice Supervision visits on site and provide feedback to Care Workers, ensuring any issues are recorded and dealt with appropriately.
  • Perform Supervision of Care Workers attending the office and via telephone.
  • To provide support and guidance to Care Workers to ensure Company and industry standards are met.
  • Establish and maintain effective relationships with Care Workers, Service Users, Local Authorities and all other agencies.
  • Develop and maintain a detailed working knowledge of the Homecare standards required, including all areas of the Company Management system.
  • Ensure compliance with SSSC Code of Practice, Health and Social Care Standards, Care Inspectorate guidelines and best practice.
  • Ensure Personal Data is protected and managed in line with Company and legal standards at all times.
  • Ensure that Care Worker and Service User data is maintained within the Care Management System
  • Ensure that KPI information is updated weekly.
  • Ensure that all Service User runs are entered into the Care Management System in the correct order.
  • Report and escalate all required events to the Registered Manager, ensuring that proper records are maintained in the Quality Management System.
  • Participate in the on-call rota to provide professional guidance and ensure care needs are covered.
  • Provide relevant information for invoicing for services and for payment of Care Workers.

Other Responsibilities (as assigned):

  • Conduct Drug and Alcohol Tests
  • Perform financial reconciliations
  • Complete Local Authority Reports
  • Monitor and manage SSSC registrations
  • Any other ad hoc duties as required by the business

Essential Criteria

  • SVQ level 3 in Health and Social Care
  • Experience of the care industry
  • SSSC registration
  • PVG checked
  • Good IT skills
  • Strong administration skills
  • Good numeric skills
  • Scheduling
  • Problem solving skills

Desirable Criteria

  • Line management experience is desirable.

Closing date: 3rd Sep 2021

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