Leisure Travel Consultant

11th Jul 2019

The Role of the Leisure Travel Consultant is a customer focused position offering a fully comprehensive travel service to various customers with varying requirements. The ability to build strong relationships with customers face to face, over the phone and in writing to develop confidence and trust in order to maintain a long-term working relationship is imperative. Your dedicated customer service role is vital and seen as essential in achieving Company Objectives ensuring Alba Travel exceed customer requirements.

Main Responsibilities

  • Responsible for co-ordinating and booking all travel reservations for all levels of leisure travel as appropriate and ensuring all arrangements meet customer requirements
  • Liaise with tour operators and airlines to ensure the very best cost effective packages, air fares, car hire and hotel reservations are offered and booked accordingly
  • Endeavour to offer alternative itineraries, airlines and routings which enable customer to choose most suitable
  • Maintain good administrative practices, ensuring that all bookings are appropriately dealt with and processed as per company procedure
  • Ensure accuracy and attention to detail when calculating all costs and quoting/completing bookings
  • Build good long term relationships with customers via effective communication skills
  • Be familiar with and sell extra Alba Travel facilities i.e. travel insurance / visa’s etc
  • Report immediately any concerns re customers to the Branch Manager – Leisure
  • Deal with customer queries / complaints as per company procedure

Candidate Requirements

  • Fares and Net fares experience
  • Minimum - proven education to standard grade level or equivalent
  • Overall general knowledge of Microsoft Word and Excel
  • Excellent customer service skills dealing with customers on the phone, in writing and face to face
  • Previous experience in a leisure travel environment
  • Working in a busy team environment within the travel industry

**Part-Time also considered - please specify this on your application**

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