The Business Travel Consultant (24/7) role is a customer focused position coordinating the accurate, timely and qualitative provision of a fully comprehensive travel service 24/7. The purpose of this role is to: deliver timely provision of travel service outside of core office hours including weekends and bank holidays, provide support to travellers in urgent or emergency travel situations, collaborate with other operations divisions to support handovers and ongoing customer requests and Improve overall service quality by providing 24/7 consistent quality service.
Coordinate and book all travel reservations for any customer by email, telephone, or Clyde technology products used by customers.
Book all business travel arrangements within client policy and preferences.
Find creative solutions for travelers in urgent travel circumstances.
Communicate constantly with customers who have made contact and are waiting for solutions.
Complete handovers to ensure a seamless customer experience.
Develop client and internal relationships with effective communication skills.
Study and learn general knowledge of all customers and their requirements.
Maintain sound administrative practices.
Action the Emergency Response Procedure when critical travel incidents occur.
Provide quality and efficient service that leads to positive customer feedback.
Proven track record of at least 2 years’ in business travel consulting to a wide range of customers
Exceptional customer service skills
Excellent attention to detail
GDS experience is beneficial but not essential
Marine and Offshore experience is beneficial but not essential