The Travel Consultant role is a customer-facing position, coordinating quality provision of a fully comprehensive travel service. A Travel Consultant uses a variety of communication methods and technologies to provide guidance and support to clients to ensure the smooth running of their day-to-day travel requirements. The successful candidate will support customers with complex travel arrangements, utilising multiple technological platforms to save customers time and money and ensure travellers are supported throughout their journey.
Coordinate fully comprehensive travel provision from door-to-door including flights, accommodation, car hire, visa and travel restrictions support, and other land arrangements.
Adapt to a variety of clients and their travel policies, preferences, and expectations.
Proactively suggest creative options, routes, or other travel solutions to save customers money or improve the traveller experience.
Daily oversight of disruptions and upcoming or completed bookings through an internal messaging centre.
Manage and make bookings through preferred channels, including NDC.
Continuous learning & development to stay ahead of the constantly changing business travel environment.
Build and maintain relationships with travel bookers through daily interaction by phone and email, as well as attending client meetings.
Flexibility to work in all aspects of the role, taking on tasks as dictated by business
Proven track record of more than one year in business travel management operations during which the successful candidate will have worked with a wide range of customers including the SME market as well as large multi-national corporates.
Exceptional customer service skills
Excellent attention to detail.
Marine and Offshore experience is beneficial but not essential.