NMG Ship Management Ltd
Highly tailored ship and offshore asset management
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Senior Travel Consultant - Various Locations Throughout Scotland
13th Sep 2024
The role of a Senior Travel Consultant represents the epitome of our customer-centric culture by providing the highest level of care and customer service. Building on the foundation of the Travel Consultant position, the Senior Travel Consultant creates the highest level of customer experience. The competent utilisation of communication methods and travel technologies supports clients with complex travel needs, inspiring trust through confident travel support. The expertise of the Senior Travel Consultant extends beyond individual customer enquiries, encompassing the seamless coordination of complex marine and offshore itineraries, resolution of urgent travel challenges, and informed destination advice. The role enhances team performance through mentorship, acting as a role model when adapting to new technologies and mentoring newer members of the team. In essence, the impact of the Senior Travel Consultant shapes exceptional travel experiences that define the company’s value proposition.
Key Responsibilities
Senior Travel Consultants build on the responsibilities of a Travel Consultant with enhanced experience and expertise which contribute to the overall success of the team. In addition to Travel Consultant responsibilities, Senior Travel Consultant responsibilities will encompass:
• Marine & Offshore / International Corporate Travel Expertise: Leverage an understanding of marine and offshore crew changes or international corporate travel to provide specialised travel solutions for complex international travel.
• Productivity: Able to handle high volumes of complex transactions efficiently and accurately, adhering to customer SLAs.
• Customer Feedback: Seek and share feedback from customers to continually improve our service offerings.
• Emergency Resolution: Assume a leadership role in addressing emergency situations and disruption, ensuring prompt solutions for travellers and communication with customers.
• Supplier Knowledge: Develop an in-depth understanding of airlines, airfares, routes, and other travel-related suppliers.
• Technology: Demonstrate high level of competency with travel technologies to offer cus-tomers a wide range of content and efficient solutions.
• Customer Relationship Management: Nurture long-lasting relationships with customers, demonstrating a thorough understanding of their unique requirements and preferences.
• Customer Meetings and Engagement: Attend customer review meetings and pitches to pro-spective customers to represent and showcase operational expertise.
• Best Practices: Serve as a role model by consistently following and encouraging best prac-tices as defined by the company to ensure consistent service.
• New Customer Acquisition: Engage with potential new customers during initial contact to
provide quotations and supports which instils confidence and trust in our service.
• Adaptability: Embrace new technologies and advocate the adoption of new innovative solutions
which enhance our service.
• Mentoring: Actively mentor junior colleagues, sharing your insights and experience to promote
their growth and development within the company.
Candidate Requirements
Essential
• Educated to an HND/HNC level
• Expertise in handling marine/offshore crew changes or complex international corporate
travel.
• In-depth knowledge of travel suppliers.
• Highly proficient utilising the GDS.
• The ability to build and maintain long-lasting customer relationships.
• The capability to handle emergency situations effectively.
• Skills for mentorship within the team.
Desirable
• Proficiency in one or more foreign languages is valuable
The role offers the opportunity for Hybrid working and is dependent on commercial demands
Closing date: 27th Sep 2024